How do I Change/Remove my Login Verification?

How do I Change/Remove my Login Verification?

Changing/Removing Login Verification


If you have access to your original mobile device / authentication app


  • Log into your Core-ID profile with username and password.

  • Select Login Verification from the sidebar.

  • Generate a new authentication code from your existing device.

  • Enter your code in the field provided.

  • Select Verify Code.

  • Login Verification will be removed from your device.

  • You will have 24hrs before Login Verification becomes mandatory again.

  • Please complete the process by Applying login verification using a new device / app / mobile number.

If you no longer have access to your original mobile device / authentication app


  • If your device has become lost / stolen or damaged.

  • Log into Core-ID with your Username and Password.

  • When asked for the authentication code, select My Login Verification is not working or lost.

  • You will be presented with 2 randomly selected questions that you provided answers for during your initial Core-ID registration.

  • Answering these questions correctly will remove login verification from your account.

  • You will have 24hrs before Login Verification becomes mandatory again.

  • Complete the process by Applying login verification using a new device / app / mobile number.